Placing an on-line order
Our website offers secure 24-hour online ordering, giving you the confidence that your order will process safely. Simply browse through our extensive range of products, chose what you require, and add them to the shopping basket. The delivery charges will be added at the checkout and be based on what you have ordered and the delivery address.
We accept all major credit cards and currencies through our OPAYO (SagePay) and Paypal Payment Gateways.
- AMERICAN EXPRESS (Please call to process)
All payments made online are totally secure and fully confidential with no credit card details kept on record.
Placing an order problem
The staff at Somerset Solders are here to assist you if, for any reason, you do experience a technical issue during on-line ordering with us. Call us on +44 (0) 1761 233230 or e-mail firstname.lastname@example.org and we will happily assist.
If you are in need of some technical advice about a product, or you just need some help with ordering the correct item then call us on +44 (0) 1761 233230 and our team will endeavor to guide you towards the correct purchase.
Shipping of your Order
Once your order has been processed our warehouse team will pick and pack the goods with care using quality packaging to get the items to you in excellent condition.
Delivery of your Order
Wherever possible we aim to dispatch your order as quickly as possible from order receipt. We deliver to your door by APC, DHL and Royal Mail. An email will be sent to you once the goods have been dispatched with your parcel tracking number.
A problem with your Order
Please carefully check your order upon receipt. If there is a problem with any items, please contact the Somerset Solders Sales Team immediately so that we can send you an RMA number and form (Return Merchandise Authorization) to help resolve the situation as soon as possible. Please go to our Returns Policy page for all the details on returning your order.