Order Help

Worldwide Online Ordering with Somerset Solders - The safe way to buy.

 

Placing an on-line order 

Our website offers secure 24 hour online ordering, giving you the confidence that your order will process safely. Simply browse through our extensive online catalogue for the products you require and add them to the shopping basket; delivery charges will be added at the checkout. We accept all major credit cards and currencies through our Paypal Pro payment Gateway.  

  • PayPal
  • VISA
  • MASTERCARD
  • AMERICAN EXPRESS

All payments made online are totally secure and fully confidential with no credit card details kept on record.

Placing a phone order

The friendly Sales Team at Somerset Solders would love to hear from you. Call us on  +44 (0) 1761 233230 to place an order either with the order number from the website or the items you require and payment details.

If you require a quotation please email the sales team your details along with the products and quantities that you require to sales@somersetsolders.com and a quotation will be e-mailed to you.

We accept purchase orders from account customers, which can be e-mailed to sales@somersetsolders.com . If you would like to open an account with us then please call or e-mail the Sales Team and an application form will be sent to you. Once completed we will confirm that a Credit Account is in place.

Live Chat

If you have a question about a product or need some technical advice, do not hesitate to just click on the Live Chat link and talk to one of our team who will be happy to support you.

Technical Support

If you are in need of some advice about a product, if you are not sure if it is suitable for your project or you just need some help with ordering the correct item then call us on +44 (0) 1761 233230 and our team will endeavour to guide you towards the correct purchase.

Shipping of your Order

Once your order has been processed our warehouse team will pick and pack the goods with care using quality packaging to get the items to you in off the shelf quality.

Delivery of your Order

Wherever possible we aim to dispatch UK orders within 2 to 5 days from receipt of the order.  We deliver to your door or company using Royal Mail, APC, DPD and UPS couriers. An email will be sent to you once the goods have been dispatched with your parcel tracking number.

For all of our UK delivery information please click on the link: https://www.somersetsolders.com/delivery

For our International delivery information please click on the link:  https://www.somersetsolders.com/customer-service/81-international-delivery-information

If you would like to collect your order from us directly this can easily be arranged. All we ask is that you contact the team to check on stock availability and opening hours.

Problem with my Order

Please carefully check your order upon receipt. If there is a problem, please contact the Sales Team immediately so they can issue a RMA number and form to help resolve the situation as soon as possible. Please go to our Returns Policy page for all the details on returning your order https://www.somersetsolders.com/returns .

We hope you enjoy looking at our online catalogue and look forward to hearing from you.

No order or Company is too large or too small!